FAQs
PRODUCTS
Can I reserve items by adding them to my cart?
Items cannot be reserved by placing them in your cart.
Product availability is very limited and items may sell out before you complete your transaction. It is important to note, order transactions are completed in the order they are received.
Why does my item look different than the photo?
While we try our best to capture items as accurately as possible, colors can be represented differently depending on lighting, photography, or device resolution.
Do items run true to size?
Sizing always varies between different brands, cuts, and styles, and it may not be consistent between different products.
Please reach out to contact@pinkpoplar.com for any questions about specific item's sizing.
ORDERS
Can I change or cancel my order?
Unfortunately, if the order has been fulfilled we cannot change or cancel the order.
If the order has not yet been fulfilled, reach out to contact@pinkpoplar.com as soon as possible, and we will do our best to modify the order.
If your order has already been fulfilled or shipped prior to a change or cancellation request we ask that you then refer to our return policy for further instruction.
When will I receive my order?
Please checkout our Shipping Policy for more information
I purchased the wrong size
We do not offer exchanges at this time as noted in our Return Policy.
However, you can submit a request for return.
If approved, you can use your store credit to purchase the correct size.
I received the wrong product
We sincerely apologize! Please reach out to us at contact@pinkpoplar.com
I have an item missing from my order
We sincerely apologize! Please reach out to us at contact@pinkpoplar.com
I received a faulty item
Contact us at contact@pinkpoplar.com with photos of the damage.
Please refer to our Return Policy for more information on what qualifies as damage.
If the item is still available, we may be able to offer an exchange or store credit.
I didn't receive my order
Packages can be delayed by the carrier. Kindly check the status of your order via the carriers tracking information.
As noted in the shipping policy, Pink Poplar Boutique is not responsible for lost or stolen packages.
If you think your order was lost or stolen, you can file a complaint with your local police department or reach out to the carrier.
When will my order be delivered?
Kindly review the Shipping Policy
Can I change my shipping address after placing an order?
Unfortunately, if the order has been fulfilled we cannot change the shipping address.
If the order has not yet been fulfilled, reach out to contact@pinkpoplar.com as soon as possible, and we will do our best to modify the shipping address.
SHIPPING AND RETURNS
Can I return my item?
Kindly refer to the Refund Policy
Do you ship outside of the U.S.?
Unfortunately, we don't at this time.